Special Educational Needs and Disabilities
Key Information & Documents
Information for Parents
Two new videos are now available for parents and carers that have been developed by Norfolk County Council, Norfolk SEND Information, Advice and Support Service (SENDIASS) and Family Voice Norfolk.
We would like to let you know that we are now using a new online booking system. Parents/carers and young people can now book their own appointment with one of our SENDIASS Advisors by visiting our website.
They will receive a consultation form by email following booking which must be completed to confirm the appointment. If this is not completed 72 hours prior to appointment then it may be cancelled. They will then receive both email and text reminders, followed by an evaluation form after the appointment.
New EHCP County Contact Number
We have set up this number so that any family with a child with an EHCP or having an assessment for one can contact us quickly and easily.
You’ve told us that you often find it hard to get hold of people, with telephone calls going unanswered.
We’ve set up the County phone number so you know you can always get through to us. If we cannot answer your question straight away, we will come back to you in 48 hours.
Over the last 3 months we have trained our teams to be able to answer your calls or to refer more complex queries onto an LA Officer who will contact you.
We hope this new county wide line will build better communication between us.
New customer contact telephone number is: 01603 679183
The phone line is open between the following time:
- 0900 and 1700 Monday to Thursday
- 0900 and 1600 on a Friday
Norfolk County Council have produced 2 new tools.
- Identification of needs descriptors in educational settings (INDES)
- An Inclusion and Provision Self-Evaluation Framework (IPSEF)
A briefing sheet (link below) has been produced which explains what the INDES and IPSEF are, why we have developed them and how they will be used by educational settings.