Special Educational Needs and Disabilities

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Information for Parents

Parents' Forum

New EHCP County Contact Number

We have set up this number so that any family with a child with an EHCP or having an assessment for one can contact us quickly and easily.

You’ve told us that you often find it hard to get hold of people, with telephone calls going unanswered.

We’ve set up the County phone number so you know you can always get through to us. If we cannot answer your question straight away, we will come back to you in 48 hours.

Over the last 3 months we have trained our teams to be able to answer your calls or to refer more complex queries onto an LA Officer who will contact you.

We hope this new county wide line will build better communication between us.

New customer contact telephone number is:  01603 679183 

The phone line is open between the following time:

  • 0900 and 1700 Monday to Thursday
  • 0900 and 1600 on a Friday


Norfolk County Council have produced 2 new tools.

These are:

  • Identification of needs descriptors in educational settings (INDES)
  • An Inclusion and Provision Self-Evaluation Framework (IPSEF)

A briefing sheet (link below) has been produced which explains what the INDES and IPSEF are, why we have developed them and how they will be used by educational settings.

Speech and Language

Sppechlink Parent Portal

The Communication Trust


Book share time - stories that are chosen to help with certain sounds