Special Educational Needs and Disabilities

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Information for Parents

New EHCP County Contact Number

We have set up this number so that any family with a child with an EHCP or having an assessment for one can contact us quickly and easily.

You’ve told us that you often find it hard to get hold of people, with telephone calls going unanswered.

We’ve set up the County phone number so you know you can always get through to us. If we cannot answer your question straight away, we will come back to you in 48 hours.

Over the last 3 months we have trained our teams to be able to answer your calls or to refer more complex queries onto an LA Officer who will contact you.

We hope this new county wide line will build better communication between us.

New customer contact telephone number is:  01603 679183 

The phone line is open between the following time:

  • 0900 and 1700 Monday to Thursday
  • 0900 and 1600 on a Friday


Norfolk County Council have produced 2 new tools.

These are:

  • Identification of needs descriptors in educational settings (INDES)
  • An Inclusion and Provision Self-Evaluation Framework (IPSEF)

A briefing sheet (link below) has been produced which explains what the INDES and IPSEF are, why we have developed them and how they will be used by educational settings.

Mental Health

Parentline 07520 631590

Parentline is our text messaging advice service for Norfolk parents/carers of 0 - 19 year olds. If you need advice about your child or young persons health or well being, simply send a text and one of our team will text you back with advice.

Monday - Friday: 8:00am - 6:00pm
Saturday: 9:00am - 1:00pm

Aimed at 8-11 year olds and their parents, Ollee helps families talk about difficult topics.


A service provided from Ormiston families providing assessment and support by professionals for children and young people who are experiencing mental health and emotional problems

Relax Kids uses research-based mindful and relaxation techniques alongside values and positive psychology (positivity, strength-building, gratitude, resilience and compassion) to help support children's emotional health and wellbeing through resources, training and classes.



MAP provides counselling and mental health support for young people age 11-25 from our centres in Norwich and Great Yarmouth and in schools and community bases around Norfolk. All of their services are free, confidential and carried out by professionals trained in youth counselling and youth mental health.


Online mental wellbeing community - Free, safe and anonymous.

Provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.


Provides support for parents and young people.
Parents Helpline: 0808 802 5544
Monday to Friday 9.30am - 4pm

Please find below a great website to encourage positive mental health through movement and, in turn, adopting healthy habits.


For each 5 challenges completed, children get an award that leads to certificates. It's a really child friendly website too!

A mindfulness app
Free for basic level access

Empowering children and young people to build resilience, manage their emotional health and to fulfil their potential

Smiling Mind has been developed by psychologists. Listen to meditations as guided by smooth and calming voices. 

Helping Your Child with Fears and Worries

The Huge bag of worries

What to do when you worry too much

The magic box - mindfulness activities

All birds have anxiety

#Selfcare Summer Primary pack

Speech and Language

East Coast Community Healthcare

Sppechlink Parent Portal

The Communication Trust